We know that the return process is usually the least pleasant procedure. Therefore, we can offer to make returns through our courier partners. This helps you to simplify the return procedure and get refund faster. The return fee varies approximately EUR 25–80, duration is between 5–10 Business Days, depending on the destination. Let’s explain how things go.
Fill out the return form.
Confirm the offered date and price of the pickup of the parcel.
Both you and we will be able to track the parcel.
We will calculate the price and determine the date of the return.
Receive a shipment label that you will need to stick on the package of the shipment.
When the parcel arrives, we will inform you by sending
a confirmation email.
Receive our email with the proposed return date.
Wait for the courier at the agreed time and hand the parcel to them.
We will make a refund to your bank account within 3–5 business days.